Frequently Asked Questions
Everything you need to know about your V12 Outdoor gear and orders.
What is your return policy for outdoor apparel?
We offer a 30-day return policy on all unworn items with original tags attached. Please ensure technical gear is returned in its original packaging to qualify for a full refund.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout if you need your gear ready for a weekend adventure.
Are your products covered by a warranty?
Yes, all V12 Outdoor products come with a one-year manufacturer's warranty against defects in materials and workmanship to ensure your performance never suffers.
How do I determine the right size for technical outerwear?
Each product page features a detailed size guide. We recommend measuring over your base layers for the most accurate fit for jackets and shells.
Do you ship internationally?
We currently ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout.